Have you already submitted your results or checked the “Send my medals ASAP” box on your My Results page? If so, keep reading…
Shipping Delays are rare (honestly, what is happening right now is unprecedented!), but when they happen, we post them here. Please note that our shipping system automatically combines all of your unshipped orders, so if you have ordered anything with a delay, everything will be delayed until it can all be shipped together.
We currently have shipping delays for the following items:
- Run of the Pets (backorder) – Orders containing Run of the Pets medals will not ship until mid June.
- Coronavirus Relief – Orders containing Coronavirus Relief medals are currently delayed by approximately THREE TO FOUR WEEKS.
Normally, we don’t even open registration for an event until we have medals in hand ready to ship, but due to the urgency of this special event, we opened registration as soon as we could. Factor in the time it takes to have hand sanitizer manufactured and delivered to us (via slow ground transportation, because it can’t be shipped by air), and we’ve found ourselves with quite a backlog of these orders waiting to be shipped.
The fact that this is our most popular event of all time (so we had to produce a lot more sanitizer) has only added to the delay. With several thousand orders to fill, it is going to take us some time to get caught up, so please be patient with us. We are working as hard as we can to get through them all. You will get your stuff – we promise!
As a reminder, we only ship medals to participants after they submit their results OR after they indicate they want their medal sent before doing so OR after the end of the race period (May 31 for Coronavirus Relief), whichever comes first. Orders that include shirts, jewelry, or printed bibs will generally ship before medal-only orders. See the full explanation here.
Thank you for your patience!