The Short Answer: Medals are usually* shipped to participants within a few days of when they submit their results or at the end of the race period, whichever comes first. If you want to receive your medals BEFORE submitting your results, simply check the box HERE:
The Long Answer: We typically ship medals 3-4 times per week, but not every day (we are human). We do so in the following order:
- -Orders that contain premium Printed Bibs
- -Orders that contain Apparel, Jewelry, or medals from Past Races
- -Orders from people who have uploaded their results for the current month’s run or have elected to have their medals sent early
- -For the people who never upload their results, we ship at the end of the race period, going from oldest to most recent order date until we get through them all. This can take a few days, depending on the popularity of a given event.
We never split orders and will ship all of your medals at once via USPS mail. If the total weight of your order is under 16 oz, they are shipped via First Class mail. If the weight is one pound or more, we will ship them via Priority Mail. Either way, we’ll send you an email with a USPS Tracking Number when your package ships.
*Occasionally, due to unexpected demand for a specific race or manufacturing delays beyond our control, there may be slight delays with late registrants receiving their medals. We will communicate these delays on our Shipping Delays page as soon as we are aware of the delay. You will always receive your medal within a few weeks of the end of the race period, in the absolute worst case.